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ReFINE Boutique Salon (“ReFINE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, book services, or otherwise interact with us.

By using our website or services, you agree to this Privacy Policy.

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1. Information We Collect

We may collect the following categories of information:

A. Information You Provide

• Name
• Email address
• Phone number
• Appointment and service details
• Messages or inquiries you send to us
• Any other information you choose to provide

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on pages
• Referring/exit pages
• Date/time stamps
• General location information (city/region level)

We collect this information through cookies and similar technologies.

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2. How We Use Your Information

We use personal information to:

• Respond to inquiries and customer support requests
• Schedule, confirm, and manage appointments
• Send service-related communications (including by SMS where applicable)
• Provide missed-call auto-reply text messages with booking/help instructions
• Improve website performance, services, and customer experience
• Detect, prevent, and address fraud or misuse
• Comply with legal and regulatory obligations
• Enforce our terms and protect our rights

3. SMS Privacy and Data Sharing

ReFINE uses SMS for transactional and conversational purposes only, such as:

• Missed-call auto-replies
• Appointment-related assistance and booking support
• Responses to customer inquiries

We do not use SMS for promotional/marketing campaigns unless and until separate express marketing consent is obtained.

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Opt-In Context for Transactional Messages

If you call our business number and we miss your call, we may send a single automatic text message related to your call (for example, to provide booking instructions or assistance).

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Opt-Out

You can opt out of SMS at any time by replying STOP.
For help, reply HELP.
Message and data rates may apply. Message frequency varies.

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Mobile Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

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No Sale of Personal Information
We do not sell your personal information.

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Data Sharing Restrictions
We do not transfer or share your personal information with external organizations for marketing or promotional use under any circumstances. We may disclose personal information only when required to do so by law, regulation, legal process, or valid governmental request.

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How We Protect Your Data
We maintain strict internal access controls to limit who can access personal information, and we apply safeguards designed to prevent unauthorized access, use, or sharing of your data. These safeguards include role-based access, staff confidentiality practices, and periodic internal reviews of data handling procedures.

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4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Operate and secure our website
• Understand how visitors use our website
• Improve performance and user experience

You can manage cookie settings in your browser. Some website features may not function properly if cookies are disabled.

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5. How We Share Information

We do not sell personal information.
We may share personal information with trusted service providers who help us operate our business, such as:

• Booking/appointment platforms
• Website hosting and analytics providers
• Communication providers (phone/SMS/email)
• IT and security vendors

We may also disclose information:

• To comply with law, legal process, or government requests
• To protect rights, safety, and property of ReFINE, our clients, or others
• In connection with a business transfer (e.g., merger, acquisition, asset sale)
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6. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Business and operational purposes
• Appointment and customer support history
• Legal, accounting, and compliance obligations
• Dispute resolution and enforcement of agreements

Retention periods may vary based on the type of information and legal requirements.

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7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as:

• Access to information we hold about you
• Correction of inaccurate information
• Deletion of information (subject to legal exceptions)
• Objection or restriction of certain processing

To make a privacy request, contact us using the information below.

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9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before submitting information.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page, with the updated “Last Updated” date. Your continued use of our services after updates means you accept the revised policy.

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12. Contact Us

If you have questions about this policy or your data, please contact us at contact@refineboutiquesalon.com or 847-879-1500.

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ReFINE Boutique Salon
Phone: 847-879-1500
Website: https://www.refineboutiquesalon.com/
Email: contact@refineboutiquesalon.com

Address: 9144 N Waukegan Rd Morton Grove, IL 60053

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